Refund policy

Refund & Return Policy – Auruna

We want you to be completely satisfied with your purchase. If you are not satisfied, we offer the following return and refund options.

ELIGIBILITY

• Items must be returned within 3 days of delivery.
• Items must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase (order number) is required for all returns.

NON-RETURNABLE ITEMS

• Opened health and beauty products.
• Perishable goods.
• Items marked as "Final Sale".
• Gift cards and downloadable products (if applicable).

HOW TO REQUEST A RETURN

  1. Contact our support team at info@aurunastore.com or WhatsApp +971 56 4679208 within 3 days of receiving your order.

  2. Include your order number and clear photos of the item.

  3. Our team will review your request and provide return instructions within 24 hours.

REFUNDS

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5–7 business days to the original payment method.
• Processing times may vary depending on your bank or payment provider.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange a replacement or provide a full refund at no additional cost.

SHIPPING COSTS

• Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
• Original shipping charges are non-refundable unless required by law.

CONTACT US

For any questions regarding returns or refunds, please contact:

Email: info@aurunastore.com
WhatsApp: +971 56 4679208